Refund policy
Refund and Return Policy
We are committed to providing our customers with the best online shopping experience & satisfaction. We welcome your feedback and try to enhance the shopping experience of our customers while working on your feedback and we are always ready to go above and beyond for our customers.
Returns
We are happy to assist you with returns subject to the following criteria:
The products should be purchased only from www.topbuys.in and not from any other retailer be it online or offline.
The products must be eligible for return.
We offer free returns and replacements up to 3 days of receiving the order.
Products should be unused with all the tags and original packaging should remain intact and should be sent along with the products.
Refunds will only be made to your original payment bank account (when paid online).
You must have Video Recording Of Opening the Package to Claim Any Kind of Empty Box or Less Quantity Received issue.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: Gift cards, Essential Items, Some health and personal care items.
To return your order, please contact us at 6238594759 or email us with your order number at support@topbuys.in within 3 days of receiving the order.
Damaged, Wrong product, Exchanges
Post receipt of the returned Products, our team will inspect the same. Once approved as an eligible return, we will initiate the refund for your transaction and in case of an exchange, we will update your details and ship you the right products. In either scenario, your return or exchange issue will be closed within 1 week of our receiving of the return package from you.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
Refund Timelines
We usually initiate eligible refunds within 14 working days from receipt of products at our warehouse.
Since the products are displayed online on different screen resolutions, there may be possibilities that the colors or design of the product delivered may vary in actual color.
Customers are requested to read all the details and disclaimers on the product page before placing the order.
Cancellations
At TopBuys, we strive to provide the best shopping experience for our customers. To cancel your order, you must contact us within 12 hours of placing it. If you wish to cancel your order, please contact us at 6238594759 or email us with your order number at support@topbuys.in