Shipping policy
Is Shipping FREE?
Yes.
Is Shipping only available within India ?
Yes.
When will I receive my order?
Due to the popularity of our offers, please allow an estimated 7-10 days for delivery.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Once Order is Dispatched, We Are Unable to change the address
3. Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
7. Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
8. Customer service
For all customer service enquiries, please submit an enquiry at support@topbuys.in